Chat4all IRC forum

Shoutbox service => iShoutbox + Chat4all Shout support and bugs => Topic started by: Chatter on June 26, 2018, 08:10:13 AM

Title: New admin can't log in
Post by: Chatter on June 26, 2018, 08:10:13 AM
Note that I'm not an admin, but the person who convinced my group to move to ishoutbox.  So I don't have an admin pw, nor can I directly see what she's seeing.  But I'm helping her get up and running.  The site owner gave the admin an admin pw and she wrote this:

"I go to ishoutbox main page to login, using our shoutbox's name, my name and password and I get an error message 'Error: Shoutbox not found!'"

Is she supposed to go to the main page our shoutbox to log in as an admin, or does she need to go somewhere else?  Also, she may be using the same pw she used to log in as a regular user.

(Note that she's been successfully logging in as a regular user for several weeks.)
Title: Re: New admin can't log in
Post by: Adonix on June 26, 2018, 01:12:12 PM
This means the person who tried to login did not enter the correct shoutbox name. This error can only appear when the main page is used to login, as that is the only place where the shoutbox name needs to be entered. When logging in through the shoutbox, the shoutbox name is already known and therefore does not have to be entered.

If she has sufficient access rights, she can login from within the shoutbox by:

- First loging in at the shoutbox
- Show the options bar by clicking on the green arrow
- Click on the 'gold' crown icon, which opens a popup where the username and password (of the logged in user) needs to be entered.