Recent Posts

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iShoutbox + Chat4all Shout support and bugs / Re: New admin can't log in
« Last post by Adonix on June 26, 2018, 01:12:12 PM »
This means the person who tried to login did not enter the correct shoutbox name. This error can only appear when the main page is used to login, as that is the only place where the shoutbox name needs to be entered. When logging in through the shoutbox, the shoutbox name is already known and therefore does not have to be entered.

If she has sufficient access rights, she can login from within the shoutbox by:

- First loging in at the shoutbox
- Show the options bar by clicking on the green arrow
- Click on the 'gold' crown icon, which opens a popup where the username and password (of the logged in user) needs to be entered.
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iShoutbox + Chat4all Shout support and bugs / New admin can't log in
« Last post by Chatter on June 26, 2018, 08:10:13 AM »
Note that I'm not an admin, but the person who convinced my group to move to ishoutbox.  So I don't have an admin pw, nor can I directly see what she's seeing.  But I'm helping her get up and running.  The site owner gave the admin an admin pw and she wrote this:

"I go to ishoutbox main page to login, using our shoutbox's name, my name and password and I get an error message 'Error: Shoutbox not found!'"

Is she supposed to go to the main page our shoutbox to log in as an admin, or does she need to go somewhere else?  Also, she may be using the same pw she used to log in as a regular user.

(Note that she's been successfully logging in as a regular user for several weeks.)
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That happens because your session timeout out and was eventually deleted on the server. When you refresh, it first sees that there is no session, so it refreshes to the pain page. Once there, it will create a new session, grab your cookie, does some checking,  and logs you in after that. By that time it no longer knows you were in an archive window.

I guess I could create a timeout ping, which I also have on the admin panel, which sends a 'ping' every X minutes to the server to keep the session alive.
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I'm not exactly sure the scenario to reproduce this, but I log on, then open an archive window, the quit the browser at some point.  Hours later, I start the browser and the archive window appears, but when I refresh it, it turns into a non-archive window (with me still logged in).
How do I get the archive window to remain an archive window across browser sessions?
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I often quit the browser for several hours.  When I come back, I nearly always have to log in again, even with cookies.  (I keep a separate window open for the archives, but that reverts back to the non-archive recent shouts.)

Just to make sure, ive tested this today by leaving my own session open with auto-login enabled. Hours after it expired (and my session was gone), I refreshed the page and I was logged in again.
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I often quit the browser for several hours.  When I come back, I nearly always have to log in again, even with cookies.  (I keep a separate window open for the archives, but that reverts back to the non-archive recent shouts.)
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It does time out by design. There's a poller which queries the server for new shouts, and updates it if something changed. At some point it will time out to save server resources. There is no reason to continue to query the server if nothing happens. Most shoutboxes are not used as chatboxes (it was not designed as a chatbox but more like a commenting box), and as such do not have a high frequency of new shouts.

Timeouts happen if there hasnt been an update for:

Guest: 5 minutes
Logged in user: 60 minutes

So as a registered and logged in user, the browser auto-queries the server for 60 minutes to see if anything new happened. In my opinion it is reasonable for it to time-out after 60 minutes (360 queries) since the chance of anything happening anytime soon after that is low, and wastes resources. The timeout timer resets itself if an uodate happens.

Some time after the time-out happens, the server will also invalidate and remove the session.

The shoutbox does have an option to stay logged in. This will set a cookie on the client's browser so that the user will be auto logged in when he loads the shoutbox.
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iShoutbox + Chat4all Shout support and bugs / Re: Time to delete a shout
« Last post by Adonix on May 28, 2018, 02:06:49 PM »
I didn't check on it but I think the default is indeed 60 seconds.
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Two things:

I log on, and at some point, it seems to lose the login.  I'm not sure of whether it happens:
- after a certain amount of time, or
- if I don't have the tab active, or
- the comupter has been sleeping and I wake it up, or
- if I'm not running the browser for a while, or
- something else.
My expectation is that it should keep me logged in until (a ) I log out or (b ) blow away cookies.

Also, one of our users wrote: "it is frustrating that this chat service times out where postings won't auto refresh. You'll see a green arrow at the top, and we have to click refresh. it is not like that with chatango, the old chatroom, and most chat services."
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iShoutbox + Chat4all Shout support and bugs / Re: Time to delete a shout
« Last post by Chatter on May 28, 2018, 08:46:36 AM »
Yes, I do know that it's configurable.  Because we have no admin (and therefore no access to those settings), I was taking about the default setting.  People are saying that it's about a minute.
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