Author Topic: ishoutbox not working  (Read 7996 times)

Offline rapturewatch

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ishoutbox not working
« on: October 12, 2012, 05:03:37 PM »
Hi,

One of my members complained that the shoutbox wasn't working but when I tried it a few days ago it seemed fine.  But today when I tried it (I am the owner) it keeps telling me that my name is registered and won't let me post.  It doesnt' seem to recognize that I signed in.  As soon as I sign in, it signs me out.

here is my forum : http://rapturewatch.proboards.com/index.cgi

Thanks,
linda
 :)

Offline Adonix

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Re: ishoutbox not working
« Reply #1 on: October 13, 2012, 08:42:44 AM »
Hi Linda,

I have just tested your site/shoutbox in several browsers, by creating a login and posting a message. I am not being logged out.

Usually an issue like this is caused by cookies not being saved. Cookies are an absolute requirement for the ishoutbox to work. I assume here that when you call the shoutbox directly (not from within your site) and try to post a shout that way, you are not being logged out? When you add the shoutbox into an iframe inside a website, cookies are called "3rd party cookies". Several web browsers (safari for example) think they know best, and deny 3rd party cookies by default completely, until you manually enable it.

We did not change anything to the shoutbox system in the past few months. Did you change something on your end? Installed a new web browser, reinstalled the computer, upgraded the web browser, etc? Which web browser are you using?
Tempus fugit et nos fugimus in illus
- Ovid Fasti


Offline rapturewatch

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Re: ishoutbox not working
« Reply #2 on: October 13, 2012, 02:57:05 PM »
HI,

I don't even know how to post from anywhere that's not where my shoutbox is (my forum). lol

Anyway, I don't think I changed anything in the last few days, although my computer did shut off and updated a bunch of stuff.  

My husband checked my cookies and said they are being saved.

I am using Chrome.

thanks for checking it!
« Last Edit: October 13, 2012, 03:23:37 PM by rapturewatch »

Offline Adonix

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Re: ishoutbox not working
« Reply #3 on: October 13, 2012, 04:27:35 PM »
I just also tested it with chrome.. that also works here.   :eek:

Every shoutbox has a direct link. Yours is:

http://rwf.ishoutbox.com/

Check if you experience the same problem at that address.
Tempus fugit et nos fugimus in illus
- Ovid Fasti


Offline rapturewatch

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Re: ishoutbox not working
« Reply #4 on: October 13, 2012, 04:39:24 PM »
Yes, the same thing happens.  I signed in.  And before I even typed my message it signed me out.  So when I hit send it says my name is registered... ugh.

ok, it's just my name isnt' working.  it works with a diff name

Offline Adonix

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Re: ishoutbox not working
« Reply #5 on: October 13, 2012, 04:50:22 PM »
The "this is linda" name? That is an unregistered name. Try to register one, login, and then try to post.

I will PM you my password on your box.. try it with that one.
Tempus fugit et nos fugimus in illus
- Ovid Fasti


Offline rapturewatch

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Re: ishoutbox not working
« Reply #6 on: October 13, 2012, 04:59:09 PM »
your name worked.  so there must be a problem with my username?

so weird, i've had it for a couple of years i think.

Offline Adonix

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Re: ishoutbox not working
« Reply #7 on: October 13, 2012, 05:03:12 PM »
Ok, it seems you are logging in using the "stay logged in" option. I am not sure why, but there were multiple duplicate entries in that table. I just removed all of them. Can you try again using your name?
Tempus fugit et nos fugimus in illus
- Ovid Fasti


Offline rapturewatch

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Re: ishoutbox not working
« Reply #8 on: October 13, 2012, 05:12:27 PM »
yes i did usually "stay logged in" but not always... and yes it works now!

that's great!

thank you!!!


so should i not use that option anymore?

Offline Adonix

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Re: ishoutbox not working
« Reply #9 on: October 13, 2012, 05:30:48 PM »
I checked my code, and it seems i already fixed that bug several months ago for the new shoutbox version. You can still use that "stay logged in" option. I figure that if you have been using that for so long, you will probably not encounter that bug so often. If it happens again however, you can try pressing the logout link, which will delete the session and the cookie. If that doesn't work, you kan just let me know and i will fix it manually again :)

The new version will be released soon, so at that point this problem will be something of the past.
Tempus fugit et nos fugimus in illus
- Ovid Fasti